Home Phone Service
Home Phone Service
For only 18.99 Canadian dollars a month and no contract, enjoy unlimited calls to Canada and the United States while protecting your family and privacy with our FREE unwanted call block feature. FRESO Connect home phone users also benefit from our affordable international long distance calling rates. To see our global rates, click on the INTERNATIONAL RATES tab below.
Why should you choose FRESO Connect? Unlike the majority of phone companies, our approach is to be honest and transparent to our clients. Therefore, we advertise our regular monthly fees with no contract, and work hard to earn our clients’ business and trust. We respect consumer rights and freedom of choice, and never charge or penalize our users for canceling their home phone service or moving their numbers to other telephone service providers. We provide a very affordable and reliable home phone service to Canadians by taking advantage of one of the best voice technologies globally available.
Did you know our Pay Per Minute Rates are even lower than the most famous International Calling Applications?
Unlimited Calling Add-Ons:
Australia
Austria
Bangladesh
Belgium
Chile
China
Denmark
Germany
Greece
Iceland
India
Italy
Malaysia
Poland
Romania
South Korea
Sweden
Thailand
Brazil
Colombia (no Lex)
Cyprus
Dominican Republic
Estonia
Finland
France
Georgia
Hong Kong
Hungary
Indonesia
Iran
Israel
Japan
Mexico
Mongolia
Netherlands
New Zealand
Norway
Panama
Peru
Reunion Island
Russia (no Abkhazia)
Singapore
South Africa
Spain
Switzerland
Taiwan
Turkey
United Kingdom
How long does it take to activate my account?
How does the voicemail service work?
If I want to keep my number, but not the service, what should I do?
If I move to another city, should I cancel my service?
Can I cancel my phone service at any time?
Can I change my phone plan at any time?
How can I use my phone service when there is a power outage?
I am using FRESO Connect iOS App as my home phone, why do I sometime receive voicemails instead of calls?
If I finish my international calling credit, how can I obtain additional credit?
How can I make international calls?
I don’t receive calls when my Android Phone is in sleep mode. Why?
We will activate your account within 24 hours of a business day once we receive your payment. However, shipping may take up to 7 business days depending on your location within North America. If you are transferring your previous phone numbers, the transfer may take 1-7 business days. We will make sure that you receive your equipment before your previous numbers stop working.
How does the voicemail service work?
We have developed a cutting-edge, user-friendly Voicemail Service that is both cost effective and has a multitude of features.
Our Voicemail boxes are preset to receive and store up to 25 messages at any given time. So when you receive a new message, simply listen to it and delete it to ensure your voicemail box is never full.
If I want to keep my number, but not the service, what should I do?
You can suspend your account for a small monthly charge. To suspend your account, please visit www.fresoconnect.com/stop.
If I move to another city, should I cancel my service?
The answer is no. We provide services to almost everywhere in Canada & United States. If you move to another city in Canada or the US, you can simply obtain a new phone number for your new location. You even can keep your old phone number for a small monthly charge, so you will not lose connection with your friends, family and customers.
To obtain your new phone numbers, please visit www.fresoconnect.com/moving.
Can I cancel my phone service at any time?
Yes. You can cancel your phone service at any time. However, you need to provide us with 30 days of notice. To cancel or suspend your service, please visit us at www.fresoconnect.com/stop.
Can I change my phone plan at any time?
Yes. You can change your phone plan at any time. To change your monthly plans please chat with one of our representatives at www.fresoconnect.com/support.
How can I use my phone service when there is a power outage?
There are two ways to deal with this situation. If you press *92 on your phone (before the outage) and enter your cellular phone number, your phone will be forwarded to your cellular phone whenever you experience a power outage or don’t answer your phone.
Alternatively, you can sign up to use our app on your smart phone or you can contact us to forward your phone number to your cellular phone.
Please be informed that your phone number will still receive your voicemails if your voicemail box is not full.
I am using FRESO Connect iOS App as my home phone, why do I sometime receive voicemails instead of calls?
With iOS products, you need to keep ‘FRESO connect’ on the background (recent apps).
If I finish my international calling credit, how can I obtain additional credit?
You can purchase additional credit at www.fresoconnect.com/credit. If you place an order between 9:00 AM and 9:00 PM Atlantic Time, you can use this credit within three hours.
How can I make international calls?
You can buy credit at www.fresoconnect.com/credit to add credit then you can call 180 countries and regions with the lowest international rates. If you place an order between 9:00 AM and 9:00 PM Atlantic Time, you can use this credit within three hours. Alternatively, you can choose from the Unlimited Asia plan or the world plan. For more information, please chat with one of our agents at www.fresoconnect.com/support
I don’t receive calls when my Android Phone is in sleep mode. Why?
On some older version of Android devices, the Wi-Fi goes to sleep after a while. To solve this issue, you need to follow these steps.
Settings –> Network –> press the hard option key on the bottom of your phone –> Wi-Fi sleep policy –> Never Sleep Wi-Fi.
