Student Phone Features

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FeaturesAdd-OnsInternational CallingFrequently Asked QuestionsOther Compatible Apps
First Month Tax FREE
We pay your first month tax.
On Locked & Unlocked phones
Don’t worry about unlocking your phone. You can install our app on any iOS or android device.
Anytime Minutes to Canada, United States & 12 Countries
Enjoy the freedom of calling to Canada, United States, Argentina,  Austria,  China, Denmark,  Greece, India, Italy, Malaysia, Poland, South Korea, Sweden and Thailand.
Keep Your Existing Phone Number
Transfer your existing phone number from anywhere in Canada or Unites States.

See also Secondary Phone Number(add-on) 

Local Phone Number
Choose your local phone number from anywhere in Canada or United States.

See also Secondary Phone Number(add-on) 

Voicemail
UNLIMITED Voicemails
Save up to 25 Voicemails
Dial *98 for free to listen to your voicemails, edit them or record your greeting

See also Receive Voicemail in e-mail (add-on)

Call Display
See the number and the name (if set) of the caller
Call Hold
Put the caller on hold. Focus on your task while they enjoy relaxing music.
Call Forward
Forward your calls to mobile phones and landlines with variety of forwarding options.
*72 to forward always, and *73 to cancel it.
*90 to forward when busy, and *91 to cancel it.
*92 to forward when no answer, and *93 to cancel it.
Call Waiting
Don’t miss calls. See who is calling when you’re on the phone. Press flash two times to put them on hold.
3 Way Calling
Add a third party to the conversation or put on hold by pressing the hold button.
Unwanted Call Block
Stop annoying callers by blocking their phone numbers.
Even if you can’t see the phone number, we will block it for you
Do Not Disturb
A great function when you need some relax time. Call *78 to enable and *79 to disable this function.
Low Cost International Calling
Our Pay Per Minute Rates are even lower than the most famous International Calling Applications.
911
Fully compliant with 911 regulations. For more information click here.
Secure Online Management ($4.99/month)
BONUS: Receive Voicemail in e-mail
Log into your secure online account anywhere in the world
Manage forwarding
Manage your voicemail Greeting
See anonymous callers’ phone number
Block  any caller with one click
Access your live call history
Secondary Phone Number ($4.99/month)
Choose a secondary phone number in Canada or USA, and we will forward it to your local phone number . It’s a great feature to remove long-distance charges from your loved ones’ bills.
Music on Ring™ ($2.99/month)
It’s a cool feature that let the callers to listen to the music of your choice instead of traditional ringing.
Receive Voicemail in e-mail ($1.99/month)
Receive voicemail notification in your e-mail
Listen to your voicemails from e-mail or download them
Number Privacy ($1.49/month)
Hide your phone number. 
UNLIMITED World ($19.99/month)
UNLIMITED1 calls to 50 Countries  including Iran, Russia, Romania and more… See the list  
UNLIMITED Asia & Mexico ($9.99/month)
UNLIMITED1 calls to China, Hong Kong, India, South Korea and Thailand mobile and landlines. UNLIMITED1 calls to Mexico landlines.

 

How long does it take to activate my account?
How does the voicemail service work?
If I want to keep my number, but not the service, what should I do?
If I move to another city, should I cancel my service?
Can I cancel my student phone service at any time?
Can I change my student plan at any time?
I am using FRESO Connect Student Phone on my iOS device, why do I sometime receive voicemails instead of calls?
If I finish my minutes, how I can obtain additional minutes?
How can I make international calls?
I don’t receive calls when my Android Phone is in sleep mode. Why?

How long does it take to activate my account?
We will activate your account once we receive your payment. Within 5 hours, you will receive your login information for our App.

 

How does the voicemail service work?
We have developed a cutting-edge, user-friendly Voicemail Service that is both cost effective and has a multitude of features.

Our Voicemail boxes are preset to receive and store up to 25 messages at any given time. So when you receive a new message, simply listen to it and delete it to ensure your voicemail box is never full.

 

If I want to keep my number, but not the service, what should I do?
You can suspend your account for a small monthly charge. To suspend your account, please visit www.fresoconnect.com/stop.

 

If I move to another city, should I cancel my service?
The answer is no. We provide services to almost everywhere in Canada & United States. If you move to another city in Canada or the US, you can simply obtain a new phone number for your new location. You even can keep your old phone number for a small monthly charge, so you will not lose connection with your friends, family and customers.

To obtain your new phone numbers, please visit www.fresoconnect.com/moving.

 

Can I cancel my student phone service at any time?
Yes. You can cancel your phone service at any time. However, you need to provide us with 30 days of notice. To cancel or suspend your service, please visit us at www.fresoconnect.com/stop.

 

Can I change my student phone plan at any time?
Yes. You can change your phone plan at any time. To change your monthly plans please chat with one of our representatives at www.fresoconnect.com/support.
I am using FRESO Connect Student Phone on my iOS device, why do I sometime receive voicemails instead of calls?
With iOS products, you need to keep ‘FRESO connect’ on the background (recent apps).

 

If I finish my minutes, how I can obtain additional minutes?
When your minutes finish, your phone will stop calling. You can buy additional credit at www.fresoconnect.com/credit. If you order the new minutes between 9:00 AM and 9:00 PM Atlantic Time, you can use this credit within three hours.

 

How can I make international calls?
Your plan already includes 14 countries. For calling more countries, you can buy the Asian package or the world package. For more information, please chat with one of our agents at www.fresoconnect.com/support.

 

I don’t receive calls when my Android Phone is in sleep mode. Why?
On some older version of Android devices, the Wi-Fi goes turns off after a while. To solve this issue, you need to follow these steps.

Settings –> Network –> press the hard option key on the bottom of your phone –> Wi-Fi sleep policy –> Never Sleep Wi-Fi.

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